1. How do I place an order?
To place an order at TogsbyMadio, simply browse our collection and select the items you wish to purchase. Choose your size, color, and quantity, then click Add to Cart. When you’re ready to check out, click on your cart, review your items, and proceed with the payment by following the prompts. You can create an account or checkout as a guest.
2. What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, MasterCard), Pay Here, and other secure payment gateways. Your payment will be processed securely through our checkout system.
3. How can I track my order?
Once your order is shipped, we will send you a confirmation email with a tracking number and a link to track your package. You can also log into your account to check the status of your order.
4. How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Shipping times vary depending on your location and the shipping method selected at checkout. Domestic orders usually arrive within 3-7 business days.
5. Can I change or cancel my order after placing it?
Once your order is confirmed and payment is processed, we are unable to make changes or cancel the order. However, if you realize there’s an issue with your order, please contact us as soon as possible, and we will try to assist you in making any necessary adjustments before it ships.
6. What is your return policy?
We offer returns within 7 days of receiving your order. Items must be unused, unworn, and in their original condition with tags attached. Please refer to our Return Policy for more information on how to process a return or exchange.
7. Do you ship to other province?
Yes, we offer province shipping. Shipping fees and times will vary based on your location.
8. How can I contact service?
You can reach us via email at togsbymadio@gmail.com. Our team is available Monday to Sunday from 9:00 AM to 8:30 PM.